| Company: | eMASON, Inc.
Clearwater, FL |
| Job Location: |
Clearwater - Pinellas County
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| Employment Type: | Full Time |
| Department: | Business Analyst |
| Benefits: | Employee Health premiums paid at 100%, group rates for dental and vision, Simple IRA with 1% company match, Paid Holidays, Tuition Reimbursement, Generous Paid Time-Off and more… |
Description: |
| The eMASON, Inc. Business Analyst/Business Process Engineer develops product expertise in the Clarifire application to facilitate and manage software implementations. In this realm, they provide analysis and management of processes that result in efficiency, quality and effectiveness for eMASON clients. |
Duties: |
Quickly develop deep Clarifire application expertise in order to serve as Clarifire Subject Matter Expert for eMASON clients.
Assist in the analysis, design, build-out and automation of critical business processes, using Clarifire.
Assist in identifying ways to improve client processes through Clarifire-based process automation, assisting in:
o Data gathering, Workflow and Process mapping in MS Visio
o Preparation and documentation of client business requirements
o Process improvement analysis (what to automate, what to change, what to eliminate)
o Preparation of Case and Time studies of before and after
Project Management for clients on a large scale
Deliver superior client-support during Consultative and Pilot Implementation phases of Clarifire deployments and consulting engagements.
Serve as a member of the Level 2 client Support Desk, directly handling and tracking client requests for Support. Ensure timely, professional and complete response to client end-users on requests for assistance, independently resolving issues and questions when possible and routing problem incidents to the appropriate internal teams for resolution as necessary.
Provide end-user and train-the-trainer Training on eMASON software products and processes.
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Qualifications: |
Bachelor's degree in Business, Information Systems or related fields
BPM Certification preferred
Financial Services/Mortgage lending experience preferred.
Advanced MS Visio skills are a MUST
Minimum of five years experience with workflow or process automation experience
Excellent analytical skills and attention-to-detail
Excellent written and verbal communication skills
Ability to travel up to 20% (can be full time travel during periods of implementation)
Client focused
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