| Company: | Grand Beach Hotel
Miami Beach, FL |
| Job Location: |
Miami Beach - Miami-Dade County
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| Employment Type: | Full Time |
| Department: | Front Office |
| Benefits: | Free Parking, Fully paid vacation and holidays, Paycheck direct deposit option to bank of your choice and Medical, Dental and vision insurance after 90 days of employment. |
Description: |
| This position is responsible for providing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel. Parks and retrieves guest vehicles in a safe, responsible manner. Escorts guests to their rooms, handles guest luggage, assists in the check-in kiosk process, and provides travel directions and any other assistance which may be required. |
Duties: |
- Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
- Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
- Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
- Handles guest inquiries professionally and with the utmost courtesy and accuracy
- Answers telephone in accordance with Grand Service standards
- Becomes familiar with guests' names and acknowledges guests by name
- Offers to fill up guest's ice bucket upon delivery of luggage
- Provides guests with Hotel and surrounding area information and travel directions
- Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
- Transports guests to/from recreation areas in a safe and timely manner
- Assists guests in the use of self check-in/out computer for registration or check out purposes
- Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures
- Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks
- Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping
- Stands at post when not on a "Front" or "Last"
- Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security
- Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
- Reads Group Profiles and Banquet Event information on a daily basis
- Maintains the cleanliness and excellent condition of equipment and work area
- Other duties as assigned
- Works as Valet when needed.
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Qualifications: |
Must speak, read & write English Must be at least 18 years of age Must have a valid driver's license Must be able to drive a stick shift Must have a clean driving record Pre-employment background and drug screening are required Must be clean cut with short hair, clean shaven or trimmed goatee, with no visible tattoos or body piercings Must be able to stand for long periods of time Must be able to walk and/or run short and long distances Must be able to function for extended periods in all environmental conditions Position requires continual bending, lifting, stooping and pushing Ability to work a flexible schedule to include weekends and holidays Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds
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